SSiteUpStudio

SiteUpStudio · Legal

Refund & Cancellation Policy

We keep our refund and cancellation terms transparent so you can engage us with confidence. By purchasing any SiteUpStudio plan, you agree to the terms below.

Last updated: May 16, 2026

1. AI Growth Machine — Setup Fee ($299)

  • The one-time $299 Setup Fee covers strategy, design, build, content integration, and AI agent configuration.
  • The setup fee is fully refundable if requested before any production work has started.
  • Once production work has begun (kickoff call completed or design/build started), the setup fee becomes non-refundable, as resources and team hours are allocated to your project.

2. AI Growth Machine — Monthly Subscription ($99/mo)

  • The monthly subscription covers hosting, security, unlimited edits, and the AI Sales Manager.
  • Your first month is included free with the $299 setup fee. The $99/mo subscription automatically begins on day 31.
  • You can cancel anytime from your account or by emailing support@siteup-studio.com.
  • Upon cancellation, your services remain active through the end of the current billing cycle.
  • We do not issue partial or prorated refunds for the current billing month.
  • No future charges will be made once a cancellation is confirmed.

3. Digital Launch — Monthly Subscription ($50/mo)

  • The Digital Launch plan covers your custom website, premium hosting, SSL security, and concierge maintenance updates.
  • You can cancel anytime from your account or by emailing support@siteup-studio.com.
  • Upon cancellation, your services remain active through the end of the current billing cycle.
  • We do not issue partial or prorated refunds for the current billing month.

4. 30-Day Money-Back Guarantee

For the AI Growth Machine plan: If your site is not live and performing within 30 days of project kickoff due to issues on our end, you may request a full refund of the $299 setup fee. Eligibility requires reasonable client cooperation (content, approvals, and feedback) during that window. The Digital Launch plan does not include a setup fee and is covered under the standard monthly cancellation policy above.

5. Add-Ons & Custom Work

Custom development, integrations, and premium add-ons are quoted separately and are non-refundable once work begins. Specific terms will be confirmed in writing before any work is started.

6. Chargebacks

Please contact us first if you have a billing concern — most issues are resolved within one business day. Unjustified chargebacks may result in suspension of services and collection of outstanding balances.

7. Data After Cancellation

After cancellation we retain your account and site data for 30 days to allow easy reactivation, after which it may be permanently deleted. Backups or exports can be requested before deletion.

8. Contact

SiteUpStudio · Delaware, USA · support@siteup-studio.com · +1 (302) 230-1897